{
    "ok": true,
    "domain": "intercom.help",
    "generated_at": "2026-08-09T14:29:44-05:00",
    "cache": {
        "hit": true,
        "ttl": 0
    },
    "score": {
        "total": 76,
        "label": "Good",
        "categories": {
            "dns": 70,
            "mail": 45,
            "security": 88,
            "network": 65,
            "availability": 100
        },
        "category_weights": {
            "dns": 25,
            "mail": 20,
            "security": 25,
            "network": 10,
            "availability": 20
        },
        "items": [
            {
                "category": "dns",
                "title": "IPv4 (A)",
                "max_points": 30,
                "earned_points": 30,
                "lost_points": 0,
                "detail": "4 IPv4 address(es) detected."
            },
            {
                "category": "dns",
                "title": "IPv6 (AAAA)",
                "max_points": 10,
                "earned_points": 0,
                "lost_points": 10,
                "detail": "0 IPv6 address(es) detected."
            },
            {
                "category": "dns",
                "title": "Name server redundancy",
                "max_points": 20,
                "earned_points": 20,
                "lost_points": 0,
                "detail": "4 NS record(s); 2 or more required."
            },
            {
                "category": "dns",
                "title": "SOA record",
                "max_points": 10,
                "earned_points": 10,
                "lost_points": 0,
                "detail": "Authoritative zone record."
            },
            {
                "category": "dns",
                "title": "DNSSEC chain",
                "max_points": 15,
                "earned_points": 0,
                "lost_points": 15,
                "detail": "Both DS and DNSKEY are required."
            },
            {
                "category": "dns",
                "title": "CAA policy",
                "max_points": 5,
                "earned_points": 0,
                "lost_points": 5,
                "detail": "Certificate authority restriction."
            },
            {
                "category": "dns",
                "title": "DNS propagation",
                "max_points": 10,
                "earned_points": 10,
                "lost_points": 0,
                "detail": "Agreement between public resolvers."
            },
            {
                "category": "mail",
                "title": "MX records",
                "max_points": 20,
                "earned_points": 20,
                "lost_points": 0,
                "detail": "1 MX record(s)."
            },
            {
                "category": "mail",
                "title": "SPF",
                "max_points": 25,
                "earned_points": 0,
                "lost_points": 25,
                "detail": "SPF policy not found."
            },
            {
                "category": "mail",
                "title": "DMARC",
                "max_points": 25,
                "earned_points": 25,
                "lost_points": 0,
                "detail": "DMARC policy published."
            },
            {
                "category": "mail",
                "title": "DKIM",
                "max_points": 20,
                "earned_points": 0,
                "lost_points": 20,
                "detail": "No tested DKIM selector responded."
            },
            {
                "category": "mail",
                "title": "MTA-STS",
                "max_points": 5,
                "earned_points": 0,
                "lost_points": 5,
                "detail": "Mail transport policy."
            },
            {
                "category": "mail",
                "title": "TLS-RPT",
                "max_points": 5,
                "earned_points": 0,
                "lost_points": 5,
                "detail": "TLS reporting policy."
            },
            {
                "category": "security",
                "title": "Valid TLS certificate",
                "max_points": 55,
                "earned_points": 55,
                "lost_points": 0,
                "detail": "128 day(s) remaining."
            },
            {
                "category": "security",
                "title": "Certificate lifetime",
                "max_points": 10,
                "earned_points": 10,
                "lost_points": 0,
                "detail": "Full points require at least 30 days remaining."
            },
            {
                "category": "security",
                "title": "HTTP security headers",
                "max_points": 35,
                "earned_points": 23,
                "lost_points": 12,
                "detail": "6 of 9 evaluated headers detected."
            },
            {
                "category": "network",
                "title": "PTR reverse DNS",
                "max_points": 30,
                "earned_points": 30,
                "lost_points": 0,
                "detail": "PTR: ec2-18-97-36-88.compute-1.amazonaws.com"
            },
            {
                "category": "network",
                "title": "IPv4 diversity",
                "max_points": 35,
                "earned_points": 35,
                "lost_points": 0,
                "detail": "Two or more IPv4 addresses receive full points."
            },
            {
                "category": "network",
                "title": "IPv6 connectivity",
                "max_points": 35,
                "earned_points": 0,
                "lost_points": 35,
                "detail": "AAAA availability."
            },
            {
                "category": "availability",
                "title": "DNS resolution",
                "max_points": 40,
                "earned_points": 40,
                "lost_points": 0,
                "detail": "At least one address family must resolve."
            },
            {
                "category": "availability",
                "title": "HTTP response",
                "max_points": 40,
                "earned_points": 40,
                "lost_points": 0,
                "detail": "HTTP/2 200 "
            },
            {
                "category": "availability",
                "title": "HTTPS final URL",
                "max_points": 20,
                "earned_points": 20,
                "lost_points": 0,
                "detail": "Final URL uses HTTPS."
            }
        ],
        "methodology": "Each category is normalized to 100. The total is the weighted sum: DNS 25%, Email 20%, Security 25%, Network 10%, Availability 20%.",
        "diagnostics": [
            {
                "level": "ok",
                "title": "IPv4 (A)",
                "detail": "4 IPv4 address(es) detected.",
                "category": "dns",
                "max_points": 30,
                "earned_points": 30,
                "lost_points": 0
            },
            {
                "level": "error",
                "title": "IPv6 (AAAA)",
                "detail": "0 IPv6 address(es) detected.",
                "category": "dns",
                "max_points": 10,
                "earned_points": 0,
                "lost_points": 10
            },
            {
                "level": "ok",
                "title": "Name server redundancy",
                "detail": "4 NS record(s); 2 or more required.",
                "category": "dns",
                "max_points": 20,
                "earned_points": 20,
                "lost_points": 0
            },
            {
                "level": "ok",
                "title": "SOA record",
                "detail": "Authoritative zone record.",
                "category": "dns",
                "max_points": 10,
                "earned_points": 10,
                "lost_points": 0
            },
            {
                "level": "error",
                "title": "DNSSEC chain",
                "detail": "Both DS and DNSKEY are required.",
                "category": "dns",
                "max_points": 15,
                "earned_points": 0,
                "lost_points": 15
            },
            {
                "level": "error",
                "title": "CAA policy",
                "detail": "Certificate authority restriction.",
                "category": "dns",
                "max_points": 5,
                "earned_points": 0,
                "lost_points": 5
            },
            {
                "level": "ok",
                "title": "DNS propagation",
                "detail": "Agreement between public resolvers.",
                "category": "dns",
                "max_points": 10,
                "earned_points": 10,
                "lost_points": 0
            },
            {
                "level": "ok",
                "title": "MX records",
                "detail": "1 MX record(s).",
                "category": "mail",
                "max_points": 20,
                "earned_points": 20,
                "lost_points": 0
            },
            {
                "level": "error",
                "title": "SPF",
                "detail": "SPF policy not found.",
                "category": "mail",
                "max_points": 25,
                "earned_points": 0,
                "lost_points": 25
            },
            {
                "level": "ok",
                "title": "DMARC",
                "detail": "DMARC policy published.",
                "category": "mail",
                "max_points": 25,
                "earned_points": 25,
                "lost_points": 0
            },
            {
                "level": "error",
                "title": "DKIM",
                "detail": "No tested DKIM selector responded.",
                "category": "mail",
                "max_points": 20,
                "earned_points": 0,
                "lost_points": 20
            },
            {
                "level": "error",
                "title": "MTA-STS",
                "detail": "Mail transport policy.",
                "category": "mail",
                "max_points": 5,
                "earned_points": 0,
                "lost_points": 5
            },
            {
                "level": "error",
                "title": "TLS-RPT",
                "detail": "TLS reporting policy.",
                "category": "mail",
                "max_points": 5,
                "earned_points": 0,
                "lost_points": 5
            },
            {
                "level": "ok",
                "title": "Valid TLS certificate",
                "detail": "128 day(s) remaining.",
                "category": "security",
                "max_points": 55,
                "earned_points": 55,
                "lost_points": 0
            },
            {
                "level": "ok",
                "title": "Certificate lifetime",
                "detail": "Full points require at least 30 days remaining.",
                "category": "security",
                "max_points": 10,
                "earned_points": 10,
                "lost_points": 0
            },
            {
                "level": "warning",
                "title": "HTTP security headers",
                "detail": "6 of 9 evaluated headers detected.",
                "category": "security",
                "max_points": 35,
                "earned_points": 23,
                "lost_points": 12
            },
            {
                "level": "ok",
                "title": "PTR reverse DNS",
                "detail": "PTR: ec2-18-97-36-88.compute-1.amazonaws.com",
                "category": "network",
                "max_points": 30,
                "earned_points": 30,
                "lost_points": 0
            },
            {
                "level": "ok",
                "title": "IPv4 diversity",
                "detail": "Two or more IPv4 addresses receive full points.",
                "category": "network",
                "max_points": 35,
                "earned_points": 35,
                "lost_points": 0
            },
            {
                "level": "error",
                "title": "IPv6 connectivity",
                "detail": "AAAA availability.",
                "category": "network",
                "max_points": 35,
                "earned_points": 0,
                "lost_points": 35
            },
            {
                "level": "ok",
                "title": "DNS resolution",
                "detail": "At least one address family must resolve.",
                "category": "availability",
                "max_points": 40,
                "earned_points": 40,
                "lost_points": 0
            },
            {
                "level": "ok",
                "title": "HTTP response",
                "detail": "HTTP/2 200 ",
                "category": "availability",
                "max_points": 40,
                "earned_points": 40,
                "lost_points": 0
            },
            {
                "level": "ok",
                "title": "HTTPS final URL",
                "detail": "Final URL uses HTTPS.",
                "category": "availability",
                "max_points": 20,
                "earned_points": 20,
                "lost_points": 0
            }
        ]
    },
    "dns": {
        "records": {
            "A": [
                "18.97.36.88",
                "18.97.36.92",
                "18.97.36.108",
                "18.97.36.22"
            ],
            "AAAA": [],
            "CNAME": [],
            "MX": [
                "10 inbound-smtp.us-east-1.amazonaws.com."
            ],
            "TXT": [
                "\"google-site-verification=CjEaSwNMaDBxG938srRhR6x_x59FgYDpdbLTS4kp39w\"",
                "\"google-site-verification=-YUtAC2yWkMS1mgUJmUWo-NVKiZJ4Ef9N3TAZlb0SFE\""
            ],
            "NS": [
                "ns-825.awsdns-39.net.",
                "ns-287.awsdns-35.com.",
                "ns-1554.awsdns-02.co.uk.",
                "ns-1029.awsdns-00.org."
            ],
            "SOA": [
                "ns-287.awsdns-35.com. awsdns-hostmaster.amazon.com. 1 7200 900 1209600 86400"
            ],
            "CAA": [],
            "DS": [],
            "DNSKEY": [],
            "RRSIG": [],
            "NSEC": [],
            "NSEC3": [],
            "SRV": [],
            "NAPTR": [],
            "TLSA": [],
            "SSHFP": []
        },
        "ipv4": [
            "18.97.36.88",
            "18.97.36.92",
            "18.97.36.108",
            "18.97.36.22"
        ],
        "ipv6": []
    },
    "mail": {
        "spf": "",
        "dmarc": "v=DMARC1; p=reject; fo=1; rua=mailto:damon@intercom.io",
        "dkim_selector": "x",
        "dkim_host": "",
        "dkim": "",
        "spf_analysis": {
            "valid": false,
            "lookups": 0,
            "final": "",
            "message": "Not published"
        },
        "dmarc_analysis": {
            "valid": true,
            "policy": "reject"
        },
        "bimi": "",
        "mta_sts": "",
        "tls_rpt": ""
    },
    "advanced": {
        "ptr": "ec2-18-97-36-88.compute-1.amazonaws.com",
        "propagation": {
            "consistent": true,
            "results": [
                {
                    "provider": "Google",
                    "server": "8.8.8.8",
                    "result": [
                        "18.97.36.108",
                        "18.97.36.22",
                        "18.97.36.88",
                        "18.97.36.92"
                    ],
                    "time_ms": 35.84
                },
                {
                    "provider": "Cloudflare",
                    "server": "1.1.1.1",
                    "result": [
                        "18.97.36.108",
                        "18.97.36.22",
                        "18.97.36.88",
                        "18.97.36.92"
                    ],
                    "time_ms": 19.14
                },
                {
                    "provider": "Quad9",
                    "server": "9.9.9.9",
                    "result": [
                        "18.97.36.108",
                        "18.97.36.22",
                        "18.97.36.88",
                        "18.97.36.92"
                    ],
                    "time_ms": 39.78
                },
                {
                    "provider": "OpenDNS",
                    "server": "208.67.222.222",
                    "result": [
                        "18.97.36.108",
                        "18.97.36.22",
                        "18.97.36.88",
                        "18.97.36.92"
                    ],
                    "time_ms": 26.08
                },
                {
                    "provider": "AdGuard",
                    "server": "94.140.14.14",
                    "result": [
                        "18.97.36.108",
                        "18.97.36.22",
                        "18.97.36.88",
                        "18.97.36.92"
                    ],
                    "time_ms": 123.32
                }
            ]
        }
    },
    "ssl": {
        "available": true,
        "issuer": "Amazon",
        "subject": "intercom.help",
        "valid_from": "2025-11-15T18:00:00-06:00",
        "valid_to": "2026-12-15T17:59:59-06:00",
        "days_remaining": 128,
        "san": [
            "intercom.help",
            "*.intercom.help",
            "*.intercom.com",
            "*.intercom.io",
            "intercom.com"
        ],
        "protocol": "TLSv1.3",
        "cipher": "TLS_AES_128_GCM_SHA256"
    },
    "http": {
        "url": "https://www.intercom.com/",
        "status": "HTTP/2 200 ",
        "http_version": "3",
        "headers": {
            "date": "Sun, 09 Aug 2026 19:29:35 GMT",
            "content-type": "text/html; charset=utf-8",
            "location": "/",
            "status": "302 Found",
            "strict-transport-security": "max-age=63072000; includeSubDomains; preload",
            "referrer-policy": "strict-origin-when-cross-origin",
            "x-xss-protection": "1; mode=block",
            "x-frame-options": "SAMEORIGIN",
            "x-content-type-options": "nosniff",
            "content-security-policy": "default-src 'self' *.amazonaws.com *.cloudfront.net; frame-ancestors 'self' *.intercom.com fin.ai *.fin.ai https://app.contentful.com https://*.sanity.studio https://www.sanity.io; child-src 'self' http://intercom.test *.intercom.io *.intercom.com *.intercomcdn.com *.intercom-reporting.com intercom-sheets.com *.intercom-sheets.com *.doubleclick.net *.fls.doubleclick.net *.marketo.com *.contentful.com *.google.com www.google.com *.googletagmanager.com *.facebook.com *.googlesyndication.com *.youtube.com www.youtube-nocookie.com *.wistia.com *.wistia.net *.hotjar.com *.hotjar.io *.quora.com *.adsrvr.org *.chilipiper.com *.getreprise.com *.stackadapt.com *.o11.tech *.luma.com luma.com *.amazonaws.com *.cloudfront.net connect.facebook.net js.stripe.com vercel.live *.awswaf.com; connect-src 'self' http://intercom.test *.intercom.io wss://*.intercom.io *.intercom.com *.intercomcdn.com *.intercomassets.com *.intercomusercontent.com *.intercom-messenger.com wss://*.intercom-messenger.com fin.ai *.fin.ai boards-api.greenhouse.io *.marketo.com *.marketo.net *.mktoutil.com *.mktoresp.com *.sentry.io *.facebook.com *.contentful.com cdn.sanity.io *.api.sanity.io *.datadoghq.com *.browser-intake-datadoghq.com browser-intake-datadoghq.com *.googletagmanager.com *.google-analytics.com *.analytics.google.com *.google.com www.google.com *.googleadservices.com *.doubleclick.net *.g.doubleclick.net googleads.g.doubleclick.net *.googlesyndication.com *.linkedin.com *.ads.linkedin.com *.linkedin.oribi.io snap.licdn.com *.eppo.cloud *.onetrust.com *.bing.com *.bing.net *.reddit.com *.redditstatic.com *.adnxs.com *.hotjar.com:* *.hotjar.io:* wss://*.hotjar.com wss://*.hotjar.io *.akamaihd.net *.wistia.com *.wistia.net *.pingdom.net *.6sc.co *.6sense.com *.chilipiper.com *.getreprise.com *.jsdelivr.net *.litix.io *.stackadapt.com *.adsrvr.org *.influ2.com *.lu.ma *.claydar.com *.amazonaws.com *.cloudfront.net cdn.cookielaw.org connect.facebook.net *.gdn.smartling.com unpkg.com vercel.live vitals.vercel-insights.com *.awswaf.com; font-src 'self' data: https: *.amazonaws.com *.cloudfront.net; img-src 'self' data: blob: https: *.facebook.com *.ads.linkedin.com *.adsrvr.org *.amazonaws.com *.cloudfront.net; media-src 'self' data: blob: https: *.amazonaws.com *.cloudfront.net; object-src 'none'; script-src 'self' 'unsafe-inline' 'unsafe-eval' 'wasm-unsafe-eval' *.intercom.io *.intercom.com fin.ai *.fin.ai *.intercomcdn.com *.intercomassets.com *.googleapis.com *.marketo.com *.marketo.net *.sentry-cdn.com *.sentry.io *.facebook.com *.doubleclick.net *.g.doubleclick.net googleads.g.doubleclick.net *.datadoghq.com *.google.com www.google.com *.google-analytics.com *.googleadservices.com *.googletagmanager.com *.googlesyndication.com *.linkedin.com snap.licdn.com *.adsymptotic.com *.bizographics.com *.contentful.com *.onetrust.com *.bing.com *.twitter.com *.wistia.com *.wistia.net *.stripe.com *.hotjar.com *.hotjar.io *.adnxs.com *.chilipiper.com *.getreprise.com *.getsmartling.com *.litix.io *.influ2.com *.6sc.co *.adsrvr.org *.redditstatic.com *.stackadapt.com tags.srv.stackadapt.com *.claydar.com *.o11.tech *.dpmsrv.com *.lu.ma *.amazonaws.com *.cloudfront.net cdn.cookielaw.org connect.facebook.net *.gdn.smartling.com unpkg.com vercel.live www.datadoghq-browser-agent.com *.awswaf.com; style-src 'self' 'unsafe-inline' *.intercom.com fin.ai *.fin.ai www.intercomstatus.com *.marketo.com *.intercomassets.com *.bootstrapcdn.com *.getsmartling.com *.googleapis.com *.gstatic.com *.googletagmanager.com *.fontawesome.com *.typekit.net *.chilipiper.com *.stackadapt.com tags.srv.stackadapt.com *.influ2.com *.lu.ma *.amazonaws.com *.cloudfront.net vercel.live *.awswaf.com; worker-src data: blob:; base-uri 'self'; report-uri https://o2129.ingest.us.sentry.io/api/4511115744247808/security/?sentry_key=451fb2554096d7242793a58e77ef50c2; upgrade-insecure-requests",
            "server": "Vercel",
            "x-ami-version": "ami-02b07f05b1338fa30",
            "cache-control": "private, no-cache, no-store, max-age=0, must-revalidate",
            "link": "<https://vercel.intercom.com>; rel=preconnect; crossorigin=\"\"",
            "refresh": "0;url=/",
            "vary": "rsc, next-router-state-tree, next-router-prefetch, next-router-segment-prefetch",
            "x-robots-tag": "index, follow",
            "x-vercel-id": "cle1::iad1::rnrns-1786303775019-a75ab2714042",
            "x-cache": "Miss from cloudfront",
            "via": "1.1 b1e21adc8bf8bbc6052f2756a937f9c6.cloudfront.net (CloudFront)",
            "x-amz-cf-pop": "MCI50-P4",
            "alt-svc": "h3=\":443\"; ma=86400",
            "x-amz-cf-id": "xXgbzqbExNn752tid6LkjGhs48v7Krzc2wPcBmcr8MRVIrWBxpzMYQ==",
            "cross-origin-resource-policy": "cross-origin",
            "set-cookie": "gtm_id=c44f4972-1537-4488-8f03-4f4c9f3f4103; Path=/; Expires=Mon, 09 Aug 2027 19:29:35 GMT; Max-Age=31536000; Domain=.intercom.com; Secure; SameSite=none",
            "x-matched-path": "/",
            "x-powered-by": "Next.js",
            "x-vercel-cache": "MISS",
            "age": "0"
        },
        "security_checks": {
            "strict-transport-security": true,
            "content-security-policy": true,
            "x-content-type-options": true,
            "x-frame-options": true,
            "referrer-policy": true,
            "permissions-policy": false,
            "cross-origin-opener-policy": false,
            "cross-origin-embedder-policy": false,
            "cross-origin-resource-policy": true
        },
        "server": "Vercel",
        "powered_by": "Next.js"
    },
    "webpage": {
        "url": "https://www.intercom.com/",
        "title": "Intercom | The only helpdesk designed for the AI Agent era",
        "description": "The only helpdesk with a natively integrated AI Agent. Deliver perfect customer experiences with the highest-performing platform. Start your free trial today.",
        "success": true,
        "error": "",
        "status": 200
    },
    "network": {
        "18.97.36.88": {
            "success": false,
            "country": "",
            "region": "",
            "city": "",
            "asn": "",
            "organization": "",
            "isp": ""
        },
        "18.97.36.92": {
            "success": false,
            "country": "",
            "region": "",
            "city": "",
            "asn": "",
            "organization": "",
            "isp": ""
        },
        "18.97.36.108": {
            "success": false,
            "country": "",
            "region": "",
            "city": "",
            "asn": "",
            "organization": "",
            "isp": ""
        },
        "18.97.36.22": {
            "success": false,
            "country": "",
            "region": "",
            "city": "",
            "asn": "",
            "organization": "",
            "isp": ""
        }
    },
    "smtp": {
        "host": "inbound-smtp.us-east-1.amazonaws.com",
        "ports": [
            {
                "port": 25,
                "open": false,
                "time_ms": 16.4,
                "banner": "",
                "error": "Connection refused"
            },
            {
                "port": 465,
                "open": false,
                "time_ms": 4035.5,
                "banner": "",
                "error": "Connection timed out"
            },
            {
                "port": 587,
                "open": false,
                "time_ms": 4020.8,
                "banner": "",
                "error": "Connection timed out"
            }
        ]
    },
    "visitor": {
        "ip": "216.73.217.62",
        "reverse": "",
        "country": "",
        "country_code": "",
        "region": "",
        "city": "",
        "latitude": null,
        "longitude": null,
        "isp": "",
        "organization": "",
        "asn": "",
        "timezone": "",
        "browser": "Other",
        "os": "Other",
        "language": "",
        "user_agent": "Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)",
        "is_bot": true,
        "cloudflare": false
    },
    "analysis_time_ms": 100.38
}